Report Missing Stay
Frequently Asked Questions
Gold Key Club Frequently Asked Questions
Q: How do I report a missing stay?
A: If you feel you are missing points from any stays since you've enrolled, please
complete and submit a Missing Points request
Q: How many points
do I earn?
A: As a member of the Gold Key Club program you earn 10 points per dollar spent
on your room rate before taxes on qualifying stays.
Q: Are there times
that I will not earn points on my room?
A: Yes, no points will be earned for complimentary nights, travel agent rates, employee
rates, group tours, contract rates and some internet discount travel site rates (i.e. Orbitz, Hotwire, etc.) unless otherwise agreed to in writing by Drury. Points can be earned for reservations booked on Expedia, Hotels.com, Travelocity and Booking.com.
Q: I paid for several
rooms on my last visit. Can I earn points on all of them?
A: Points are earned on the room occupied by the Member plus two additional rooms
if all eligible charges for all rooms are paid on the Member's invoice. The
Member must stay at the hotel for points to be earned.
Q: Are there black
A: No! Gold Key Club points can be redeemed 365 days / year.
Q: How do I book a
room using my points?
A: To book a room using your points, call our National Reservation Center at
1-800-DRURYINN (378-7946) or log into your profile on DruryHotels.com and book online.
Q: Can I use my points
for someone else?
A: Yes, you can redeem your points for someone else. When booking your room with
our National Reservation Center let us know that we need to put someone else’s
name on the room for check in purposes.
Q: Can I get a replacement
A: The Gold Key Club program has moved to a name based system. A membership card
is not required. Please let us know when booking your room or checking in that you're
a member of the program. If you would like to print your membership information,
Q: Why is my account
A: Under the rules of the Gold Key Club any account that has no activity for a period
of a year and half will go to deactivated status. You may contact our Membership
Helpdesk at 1-800-325-0581 to speak to a representative about reactivating your
Q: How far back am
I able to view my account history?
A: Your online account statement will show a detailed account history for the prior
18 months. Anything older than this is reflected in the starting balance. If you
would like to check on a specific date, please contact our Membership Helpdesk at
The following terms and conditions (the “Program Terms”) govern the Drury Gold Key
Club® and Drury Inner Circle® programs. By becoming a Member and receiving and redeeming
points awarded pursuant to the Program each Member agrees that he/she has:
Read, understood and accepted these Program Terms;
herein by this reference; and
Provided consent to Drury, the Participating Drury Hotels and their authorized third
party agents to process data that is personal to him/her and to disclose such data
in accordance with Drury’s Privacy Statement.
1.1 Account - An individual
account issued to a Member with a membership number, username, and personal password.
Information within the Account will include point accumulation and account information.
Changes to an Account, including profile changes, account inquiries and program
information, may be made 24 hours a day by entering the Member’s username and password
on the Program Internet Site - www.drurygoldkey.com
, www.druryhotels.com or
1.2 Award - A choice made
by the Member by redeeming points and selecting from these options: free rooms at
Drury Hotels and Pear Tree Inns by Drury, free rooms in select vacation destinations,
a charitable contribution, retailer gift cards, free cruises and incentive miles
on designated airlines.
1.3 Drury - Drury Hotels Company,
LLC the manager of Participating Drury Hotels.
1.4 Drury Gold Key Club® -
A membership program for frequent guests of Participating Drury Hotels. Points are
earned on eligible room rates, through use of the Drury Gold Key Visa Card or when
bonus points are issued. All points may be redeemed for awards.
1.5 Drury Inner Circle® -
An individual membership program for lodging planners and those who book travel
for others. Points are earned on eligible room rates or when bonus points are issued.
All points may be redeemed for awards.
1.6 Member - An individual
who completes required enrollment information and maintains active status by using
Participating Drury Hotels.
1.7 Participating Drury Hotels
- Drury Inn & Suites®, Drury Inn®, Drury Suites®, Drury Lodge®, Drury Plaza Hotel®,
and Pear Tree Inn by Drury®. Drury reserves the right to add or delete hotels from
time to time.
1.8 Program - A general term
to define Drury Gold Key Club and/or Drury Inner Circle.
PROVISIONS OF MEMBERSHIP AND ACCRUAL OF POINTS
2. Drury Gold Key
2.1 Participation in the Drury Gold Key Club is free and available to all individuals,
age 18 or over, who: (a) complete enrollment data in the manner specified in this
Membership Guide, (b) meet Drury’s eligibility requirements, (c) have not previously
been terminated from the Drury Gold Key Club (this does not mean, however, that
an individual may not rejoin pursuant to Section 4.2 below if their membership was
terminated for inactivity). Only one name may be used on a Drury Gold Key Club
account. Family members must each have their own account, and points may not be
combined. An individual’s name is required. Company names are not eligible.
Drury employees are not eligible to participate in the Drury Gold Key Club program.
To enroll, an individual can sign up at the front desk of any Participating Drury
Hotel or enroll online at - www.drurygoldkey.com
2.2 To receive points, Members
should present their Drury Gold Key Club membership number at reservation or check-in.
Members who do not have their membership number with them should provide their photo
ID to assist the Participating Drury Hotel in locating their Drury Gold Key Club
membership number in the hotel’s computer. The membership number must be entered
in the hotel’s computer system, prior to check-out, for Members to receive points
for their stay. Points are electronically transferred to the account within 48 hours
of the Member’s check-out
2.3 Drury Gold Key Club Members
will earn ten (10) points for each dollar paid for the Member’s room at a Participating
Drury Hotel (excluding taxes, meeting room charges, telephone charges, catering,
parking, laundry/valet and other incidental charges). Points are earned on standard
and most discounted rates. No points will be earned for complimentary room nights,
travel agent rates, employee rates, internet discount travel site rates (i.e. Expedia,
Hotels.com, Travelocity, Orbitz, Priceline, etc.) and group tours and contract rates
unless otherwise agreed to in writing by Drury. A Member whose hotel
charges are billed directly to a company is eligible for Drury Gold Key points.
However, group master-billing arrangements, where charges for multiple rooms are
placed on one hotel bill and billed to the company, are not eligible for Drury Gold
Key points. Drury Gold Key points are not available for purchase.
2.4 Drury Gold Key points
are earned on the room occupied by the Member plus two additional rooms if all eligible
charges for all rooms are paid on the Member’s invoice. The Member must stay
at the Participating Drury Hotel for points to be earned.
2.5 Additional Drury Gold
Key points may be earned: (a) each time the Member uses the Member’s Drury Gold
Key Visa Card to make net merchandise purchases (other than payment of the Member’s
invoice at a Participating Drury Hotel which is provided for in Section 2.5(b))
for which the Member receives one (1) point for each dollar spent on net merchandise
purchases and (b) if the Member’s invoice at a Participating Drury Hotels is paid
using a Drury Gold Key Club Visa Card. Members will earn an additional five (5)
points for each dollar in net merchandise purchases at Drury Hotels (applies to
total transaction). Drury Gold Key points are transferred to the account within
60 days of the Member’s check-out provided the Account is in good standing and the
Member is in full compliance with the rules and regulations of the issuer of the
Drury Gold Key Visa Card. Net merchandise purchases" means purchases of merchandise
or services on the Drury Gold Key Visa Card, less any returned merchandise credits
or service credits posted to the Drury Gold Key Visa Card.
3. Drury Inner Circle
3.1 Participation in the Drury Inner Circle is free and available to all individuals,
age 18 or over, who: (a) provide enrollment data in the manner specified in this
Membership Guide, (b) meet Drury’s eligibility requirements by booking a minimum
of 50 room nights in a 365-day period at Participating Drury Hotels and (c) have
not previously been terminated from the Drury Inner Circle (this does not mean,
however, that an individual may not rejoin pursuant to Section 4.2 below if their
membership was terminated for inactivity). Only one name may be used on a Drury
Inner Circle account. Company names are not eligible. Travel agents,
tour operators, members of Drury’s National Account Program, members of the Drury
Gold Key Club, corporations, groups, associations, employees of Drury and individuals
who are prohibited by their company are not eligible to participate in the Drury
Inner Circle. It is the Member's responsibility to comply with their own company
policy and ethics concerning travel programs. To enroll, an individual
should contact the Inner Circle Help Desk at 1-800-325-0581, open Monday - Friday 7am - 8pm,
Saturday 8am - 7pm and Sunday 10am - 7pm (CST), excluding holidays after which time,
a Drury sales person will contact you to discuss eligibility in the Drury Inner Circle.
3.2 Drury Inner Circle Members
will earn five (5) points for each dollar paid for a room at a Participating Drury
Hotel (excluding taxes, meeting room charges, telephone charges, parking, laundry/valet,
catering, and other incidental charges). To earn points, Inner Circle Members must
provide their Drury Inner Circle membership number when making reservations. No
points will be awarded to a Member unless the membership number is provided prior
to check-out. Points are earned on standard and most discounted rates. No points
will be earned for complimentary nights, travel agent rates, employee rates, travel
sites rates (i.e. Expedia, Hotels.com, Travelocity, Orbitz, Priceline, etc.) and
group tour and contract rates, unless otherwise agreed to by Drury. Inner Circle
points are not available for purchase.
4. Provisions Applying
to Both Drury Gold Key Club and Drury Inner Circle
4.1 Points will only begin to accrue once a membership number is activated. No points
will be awarded for stays that occur prior to activation of the membership number.
4.2 If a Member does not accrue
or redeem any points for a period of 365 consecutive days, then the Member will
be placed on inactive status and the Member will not be eligible for Program benefits.
If the Member does not accrue any points for an additional 180 days, membership
will be terminated and all points in the Member’s Account will be forfeited. Subsequent
re-enrollment does not entitle that individual to reinstatement of forfeited points.
4.3 Points accrued in a Member’s
Account do not constitute property of the Member, have no cash or monetary value,
cannot be transferred by operation of law or otherwise, and cannot be combined with
other Members’ points.
4.4 If a Member does not receive
credit for a qualifying stay, then the Member may use the online Missing Points
form or send a copy of the paid hotel receipt along with the Member’s account number
to: Drury Hotels Company, LLC, Program Help Desk, P. O. Box 910, Cape Girardeau,
MO, USA 63702-0910. Any such documentation must be received by Drury within 365
days of the check-out date of the stay. No account adjustments will be made after
the expiration of this 365-day period.
4.5 Members who provide an
accurate e-mail address to Drury will receive Drury news, offers and other information
via an on-line newsletter.
Strictly Safe and Private: Drury will not share or sell your e-mail address! When
you register on the program internet site, we respect your privacy. If you would
like to have your name removed from our mailing list, please send an e-mail to firstname.lastname@example.org.
Affinion Net Patents,
Inc. alleges that Drury Gold Key Club® services provided by Drury and others are
covered under one or more of the claims of U.S. Patent Nos. 5,774,870, 6,009,412
and 6,578,012 and Drury owns a license under said patents.
6.1 Points can be redeemed
for: (a) free nights at Participating Drury Hotels, (b) free nights in select vacation
destinations, (c) retailer gift cards, (d) cruise vacations, (e) incentive miles
in designated airline frequent flyer programs, (f) making a charitable contribution,
or (g) other awards that may be added. All awards except cruise vacations and vacation
destinations are transferable.
6.2 Members can redeem their
points for Awards by following the redemption procedures specified in this Membership
Guide. For security purposes, Awards will be delivered only to the Member’s address
on file with Drury, which will be verified at time of redemption. A Member will
be asked to provide a confidential password before the Award is issued.
6.3 All Awards are subject
to availability and the terms and conditions of the issuing vendor including, but
not limited to, expiration dates and restrictions on usage.
6.4 Members who redeem points
for free nights must make reservations for their travel only through Drury in the
manner specified in this Membership Guide. Members who redeem points for retailer
gift cards, airline mileage or a charitable contribution must redeem their awards
through the Redemption Center or Program Internet site as specified in this Membership
Guide. Members who redeem points for cruises or vacations must complete the request
form on the Program Internet Site.
6.5 Once an Award (other than
a free night reservation) has been issued, neither Drury, its designated agents
nor the respective vendors will take it back, exchange it, or re-credit the Member’s
Account. Drury will not be liable if any Award supplier dishonors awards, unless
such dishonor is due solely to Drury’s negligence. In such case, Drury’s only obligation
will be to re-credit the Member’s Account, and Drury will not be liable for consequential,
punitive or any other damages or costs.
6.6 Award retailer gift cards
and free night certificates at Participating Drury Hotels will be sent to redeeming
Members via first class mail. Please allow at least four (4) weeks for delivery.
Drury and the Award suppliers will not be responsible for, and will not replace,
Awards, Award Certificates, travel documents or correspondence which are lost or
delayed in shipping or which are damaged, stolen or destroyed.
6.7 Photocopies of any Award
Certificates will not be accepted for any purpose.
7. Drury Hotel Free
7.1 A free night may be redeemed for a future reservation at any Participating Drury
Hotel. Points required for the free night vary by hotel, dates of stay, and room
type selected. Sufficient points for the free room night must be in the Member’s
Account at the time the reservation is made. No partial redemption will be honored.
Free rooms are transferable and may be given as gifts.
7.2 The free night Award covers
only room charges. All incidental charges must be paid for by the Member. A free
night will be deemed fully used once the stay has commenced and no refunds or credit
will be issued.
7.3 Members choosing to redeem
points for a free night may do so only as follows:
(a) Redemptions may be made by calling the Drury Reservation Center at 1-800-DRURYINN
at least one (1) day prior to the anticipated date of arrival. Please have your
membership number and password available. A confirmation number will be entered
on the reservation, notifying the Participating Drury Hotel of the free room.
(b) Redemptions may also be made online from the Program Internet Site at least
one (1) day prior to the anticipated date of arrival. To redeem points online, the
Member must have a valid member profile and password. A confirmation number will
be entered on the reservation, notifying the Participating Drury Hotel of the free
(c) All redemptions must go through the Drury Reservation Center or Program Internet
Site; redemptions may not be made directly at a Participating Drury Hotel. The guest
using the free night must present a photo ID and the reservation confirmation number
provided by Drury when checking in at the Participating Drury Hotel.
(d) Any changes or cancellations to the free night reservation must be made prior
to 6pm day of arrival. Points will be restored to the Member’s Account within 5
business days after a cancellation number is assigned.
(e) Members may redeem points to receive free night certificates redeemable at any
Participating Drury Hotel by accessing the Program Internet Site or by calling the
Redemption Center and providing their username and password. A free night certificate
redeemable at any Participating Drury Hotel bearing an individualized serial number
will be delivered to the Member within approximately four (4) weeks. A free night
certificate is only redeemable for a standard room and must be presented at check
8. Retailer, Vacation
and Cruise Awards
8.1 Points may be redeemed for Award gift cards from participating retailers. The
Award gift card may be used to purchase products and services from participating
retailers. All retailer Award gift cards must be redeemed in accordance with the
procedures specified on the gift card.
8.2 Members choosing to redeem
points for retailer gift cards may do so only by calling the Redemption Center or
by accessing the Program Internet Site. Once the member has selected a particular
award, the certificate will be delivered to the member within approximately six
8.3 Points may also be redeemed
for vacation and cruise packages for a variety of destinations by completing the
request form on the Program Internet Site. The request for redemption must be made
at least 30 days in advance of the anticipated date of travel.
8.4 Members are responsible
for the payment of all incidental charges including fuel charges for the redemption
package that may be assessed while using the vacation and cruise packages.
8.5. Drury shall not be held
responsible or liable for acts of God or any negligent act, omissions, or cancellations
on the part of the hotel/cruise line that the Member selected.
8.6 Drury and its employees
act only as agents for the hotel/cruise line you selected and will not assume any
responsibility for any loss, delay, accident, injury, or damage to persons, property
or any liability whatsoever arising from or in conjunction with the hotel/cruise
line that the Member selected.
8.7 Once points are
deducted from the Member’s Account for cruise and vacation packages, as well as
retailer gift cards, changes, re-issuance or re-credit of Drury points is not allowed.
9. Airline Frequent
Flyer Miles Awards
9.1 Members may redeem points in their account for airline mileage with American
Airlines AAdvantage® Miles, United Mileage Plus® Reward Miles®,
or other participating airlines that may be added.
9.2 Members choosing to redeem
points for airline frequent flyer mileage may do so by calling the Redemption Center
or by accessing the Program Internet Site. Please have username, password and frequent
flyer number available. Airline mileage will be issued in the Member’s name for
the airline designated. Airline miles are issued electronically and an email address
will be required. Please allow at least four (4) weeks for mileage deposit from
the Redemption Center.
9.3 Points that are redeemed
for airline mileage with a participating airline are subject to all the terms and
conditions of such airline’s frequent flyer program and to Drury’s agreement with
the respective airline.
9.4 Once points for
airline miles are redeemed, changes, re-issuance or re-credit of points is not allowed..
10. Charitable Contribution
10.1 Members may redeem points
in their account as a charitable contribution to the American Red Cross (ARC) in
amounts listed in the awards chart.
10.2 Members choosing to redeem
points for a contribution to the ARC may do so by calling the Redemption Center
or by accessing the Program Internet Site. All point balances will be verified before
contributions to the ARC are processed. Please have username and password available.
10.3 Minimum point redemption
by Members is 15,000 points which equals $50 (US) donation to the ARC. Donated Drury
Points are not tax deductible by the member.
10.4 Once points are
deducted from the Member’s Account for ARC donation, changes, re-issuance or re-credit
of Drury points is not allowed.
11. General Terms and Conditions
11.1 Drury reserves the right
to add, modify, or delete any of the rules, conditions, Awards, or point levels
of either the Drury Gold Key Club or Drury Inner Circle at any time and without
notice. This means that point levels may be increased or Awards substituted which
could make certain Awards unavailable or require higher points for redemption.
11.2 Drury reserves the right
to terminate either or both Programs at any time, upon 180 days notice. This means
that a Member’s right to accumulate additional points and claim Awards can be terminated
180 days after notice of termination is given.
11.3 The sale or barter of
any points, Awards or other benefits is prohibited. Any points, certificates or
benefits which Drury deems to have been sold or assigned may be cancelled.
11.4 Fraud or abuse concerning
the Program is subject to administrative and/or legal action by Drury, including,
but not limited to, forfeiture of all accrued points in a Member’s Account, cancellation
of any Awards previously issued, and/or termination of the Member’s participation
in the Program. Drury reserves the right to monitor the Accounts of all Members,
at any time and without notice, for compliance with these Program Terms and the
issuance of all Awards is subject to Drury’s review of the redemption steps followed
by the Member.
11.5 Drury will not be liable
for any act, omission or negligence of any supplier of an Award under this Program
including, but not limited to, any air carrier, travel agent, hotel, car rental
location or retailer. Drury makes no representations or warranties of any kind regarding
any service or merchandise furnished as an Award under the Program including, but
not limited to, any implied warranty of merchantability or fitness for a particular
purpose, which are expressly disclaimed. Drury will not be responsible for any costs,
damages, accident, injury, loss, expense, or inconvenience that may arise in connection
with the use of or a defect in any such service or item. Any benefits, offering
or the like relating to the Drury Gold Key Club or Drury Inner Circle shall not
be construed as, or constitute a contract or otherwise establish a contractual relationship
between Drury and any Member.
11.6 Earning of points and
redemption of Awards are subject to all applicable laws and regulations. Benefits
and Awards may be subject to income or other taxes. Such taxes and all disclosures
related thereto are the sole responsibility of the Member or Award recipient.
11.7 All questions or disputes
involving the application or interpretation of the Programs and conditions will
be decided by Drury in its sole discretion.
11.8 Address changes must
be made by calling the Program Help Desk or accessing the Program Internet Site.
A username and password must accompany all changes. Name changes must be made by
contacting the Program Help Desk.
11.9 Participants may be a
Member of either the Drury Gold Key Club or Drury Inner Circle but may not, under
any circumstances, participate in both Programs. Drury employees may not be Members
of either the Drury Gold Key Club or Drury Inner Circle and may not acquire a Drury
Gold Key Visa Card.
11.10 Each Program is void
where prohibited by law.
11.11 A Member may cancel
his/her membership in a Program at any time by sending written notice of cancellation
to Drury Hotels Company, LLC, Program Help Desk, P. O. Box 910, Cape Girardeau,
MO, USA 63702-0910 or by emailing the Program Help Desk at email@example.com.
All unredeemed points will be forfeited immediately and may not be reinstated or
transferred. Drury may cancel a Member’s accumulated points or cancel a Member’s
account at any time with immediate effect and without written notice, for any reason
and in Drury’s sole discretion, including, if Drury believes the Member has:
(a) acted in a manner inconsistent with applicable laws, regulations or ordinances;
(b) failed to pay any hotel bill due to a Participating Drury Hotel;
(c) acted in an inappropriate, fraudulent, abusive or hostile manner;
(d) breached or violated any of these terms or conditions or the Drury Hotel’s Terms
of Use; or
(e) engaged in any misconduct or wrongdoing in connection with the Programs.
The Programs and other related benefits are the sole property of Drury and are not
the property of a Member. On termination of membership in a Program for any reason,
all unredeemed points will be forfeited. Drury Gold Key points and Inner Circle
points have no cash value and Drury will not compensate or pay cash for any forfeited
or unused points.
11.12 Drury’s waiver of any
breach of the Program Terms will not constitute a waiver of any other prior or subsequent
event of these Program Terms. Drury’s failure to insist upon strict compliance with
these Program Terms by any Member will not be deemed a waiver of any rights or remedies
that Drury may have against that or any other Member. Drury may waive compliance
with these Program Terms in its sole discretion and may run promotions from time
to time that provide enhanced benefits to select Members.
11.13 IN NO EVENT WILL DRURY
OR ANY DRURY PARTICIPATING HOTEL BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, EXEMPLARY,
PUNITIVE, INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY KIND, WHETHER BASED IN CONTRACT,
TORT OR OTHERWISE, WHICH ARISE OUT OF OR ARE IN ANY WAY CONNECTED WITH THE PROGRAMS
OR THESE PROGRAM TERMS.
11.14 Any disputes arising
out of or related to the Programs or these Program Terms will be handled individually
without any class action and will be governed by, construed and enforced in accordance
with the laws of the State of Missouri, without regard to its conflicts of law rules.
The exclusive jurisdiction for any claim or action arising out of these Program
Terms or the Programs may be filed only in the state or federal courts located in
St. Louis, Missouri.
11.15 The Program Terms, together
with those incorporated herein or referred to herein constitute the entire agreement
between Drury and the Members relating to the subject matter hereof, and supercedes
any prior understandings or agreements (whether oral or written) regarding the subject
matter and may not be amended or modified except in writing or by making such amendments
or modifications available on the Drury Hotels website (www.druryhotels.com).
11.16 For questions regarding the
Programs or these Program Terms, please contact the Program Help Desk at 1-800-325-0581, open
Monday - Friday 7am - 8pm, Saturday 8am - 7pm and Sunday 10am - 7pm (CST), excluding holidays
or email firstname.lastname@example.org.