Drury Hotels Named One of 50 Customer Service Champions by J.D. Power and Associates
(St. Louis, MO) - March 15, 2012 – J.D. Power and Associates recognized Drury Hotels as a Customer Service Champion in their 2012 special report "Beyond Satisfaction: J.D. Power 2012 Customer Service Champions - Brands That Deliver Service Excellence to Maximize Business Results." Click here for the J.D. Power and Associates March 14, 2012 press release, including a list of all 50 brands recognized.
The award winners are among the top 5 percent of more than 800 companies in more than 20 industries evaluated for their performance in five areas identified as the J.D. Power 5 Ps: People, Presentation, Price, Process and Product.
"There are many very prestigious companies included on the list; we are extremely proud to have our name associated with this award," said Chuck Drury, President and CEO of Drury Hotels. "And we are very grateful for the recognition of our loyal customers. Drury is one of the few hotel systems that is 100% family owned and operated. This puts our team in a position to provide a consistent level of quality, service and value for every guest, every day."
Drury guests can stay at over 130 hotels in 20 states from Arizona to North Carolina and from Texas to Michigan. The Drury value package includes free hot breakfast, free hot evening food and cold beverages at the 5:30 Kickback®, free wireless Internet, free long distance and locals calls, and free popcorn and soda in the lobby. These inclusive amenities support the brand’s tagline, The Extras Aren’t Extra!®.
Headquartered in St. Louis, Missouri, Drury Hotels Company is family owned and operated. Brands include Drury Inn & Suites, Drury Inn, Drury Plaza Hotel, Drury Suites, Pear Tree Inn by Drury, as well as other hotels in the mid-price hotel segment. Friendly team members, clean rooms, and a great value have all helped Drury earn recognition from J.D. Power and Associates 6 years in a row for "Highest in Guest Satisfaction Among Mid-Scale Limited Service Hotel Chains". For more information, visit www.druryhotels.com.