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Program Outline of Internship Program

The following is a suggested schedule for a complete twelve-week rotation. Each section relates to a pertinent area in a hotel’s operation.

While adherence to the schedule would be ideal, the changing environment may dictate assignment to an area that is responsive to the property’s needs.

The Intern’s mentor will be required to fill out the Intern Evaluation Form upon completion in each department (Housekeeping/Laundry, Maintenance, Front Desk/Night Audit/Breakfast and Sales). An evaluation summarizing the Intern’s performance will be written upon completion of the 12 weeks. All information will be faxed to the University Program Coordinator.

Week 1: Introduction: Training in housekeeping methods and procedures. Shadow Executive Housekeeper.

Week 2: Cleaning rooms, room inspections, and other assigned duties. Shadow Executive Housekeeper.

Week 3: Training in laundry and housekeeping administration.

Week 4: Basic Maintenance training: Learn PM program, completing assigned tasks. Shadow Lead Maintenance Person when able.

Week 5: First Half: Work in maintenance. Second Half: Learn breakfast procedures.

Weeks 6-7: Introduction to Front Desk procedures: first shift/work shift. Shadow AGM or FOM when able.

Weeks 8-9: Introduction to second shift / work shift. Shadow AGM or FOM.

Week 10: Introduction to third shift/work shift.

Week 11: Introduction to Hospitality Sales: Complete assignments. Shadow Sales Manager.

Week 12: Work with AGM: Daily paperwork, general administrative.


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