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Mission Statement

A Family of 4,000

As a family-owned and operated hotel system, we have the unique opportunity to maintain a consistent vision, mission and set of values. All 4,000 team members work together to accomplish the same goal – to make sure each and every guest receives the very best service and value.

Our Vision

  • Our guests experience the spirit of great hospitality. We are their first choice as their home away from home.
  • Every member of the team feels passion for their work, takes pride in the company, and demonstrates a sense of ownership. We create opportunities and make a difference in people’s lives.
  • Our dedicated team is committed to the pursuit of excellence in all that we do.

Our Mission

Our guests are our #1 priority, and we offer them more value for the dollar than our competitors. Our success depends on these factors:

  • Quality that consistently exceeds guest expectations.
  • Service that makes our guests feel welcome and at home.
  • Teamwork demonstrated by members who enjoy their jobs and are committed to the long-term success of our family-owned business.
  • Profitability which is the result of our mission and allows us to grow.

Our Values

We are good, honest people who care.

  • We value and respect all people.
  • We serve others with friendliness and sincerity.
  • Our business dealings are of the highest integrity.

Consistent quality is present in all we do.

  • We do it right the first time.
  • Satisfaction is guaranteed.
  • Our hotels are clean, well-maintained and built to last.
  • We take pride in a job well done.

Hard work gets results.

  • We practice patience and persistence.
  • Work is fun and rewarding.

It’s the people who make it all happen.

  • Teamwork is the key to our success.
  • We focus on making the best decisions for today and for the long-term.
  • We are committed to change and innovations.
  • Ours is a family business and we all share in its prosperity.
  • We offer our team opportunities for advancement and strive to be the employer of choice.
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