Drury Hotels Stands Out as Top Hotel Company For Customer Service
St. Louis, Mo. – (December 5, 2024) Drury Hotels Company, LLC, the Missouri-based, family-owned and operated company, has earned distinction in Forbes’ second annual Best Customer Service 2025 list. Of the top 300 U.S. brands recognized, Drury Hotels ranked 74 on the list.
At Drury Hotels, more than 6,300 team members are focused on providing an exceptional guest experience at more than 150 hotels in 27 states. Known for its amenities and award-winning service, Drury was among the first in the hotel industry to offer free hot breakfast in 2003, followed by the 2010 introduction of Drury’s signature 5:30 Kickback®, featuring free dinnertime snacks and cold beverages. Most recently, Drury Hotels introduced The Kitchen + Bar, a late-night dining option available at 30 locations by the end of this year, with an additional nine planned for 2025.
“For more than 50 years, our mission has been to give guests a comfortable and enjoyable stay at an incredible value,” said Chuck Drury, President & CEO of Drury Hotels Company, LLC. “This honor from Forbes recognizes our team members’ commitment to providing guests with an outstanding customer experience during each and every stay with us.”
The second annual Forbes list, created with research partner HundredX, relies on a 12-month survey of 181,000 people in the United States who provided 4.4 million ratings of the customer service they received from their interactions with more than 3,500 brands. The top 300 made the 2025 list.
Over the last year, Forbes has recognized Drury Hotels Company for its outstanding customer service, loyalty, and dedication to its team members. In addition to this distinction, Drury was recognized on the Forbes list of America’s Best Midsize Employers 2024, and earned distinction as one of Forbes’ 2024 Customer Experience All-Stars. For questions about the Forbes’ Best Customer Service list, please contact listdesk@forbes.com.
Drury Hotels has been family-owned and operated since 1973. For a complete listing of all Drury hotels or reservations, visit druryhotels.com or call 1-800-DRURYINN. For information about career opportunities at Drury Hotels, please apply online at jobs.druryhotels.com/.
About Drury Hotels
Drury Hotels Company, LLC is a Missouri-based, family-owned and operated hotel system with more than 150 hotels in 27 states. Founded in 1973, Drury Hotels Company has been consistently recognized for its outstanding customer service and loyalty. Celebrated for its commitment to its team members, the company was recognized on the Forbes’ list of America’s Best Midsize Employers 2024 and by Newsweek as one of America’s Greatest Workplaces for Diversity 2024. Brands include Drury Inn & Suites®, Drury Inn®, Drury Plaza Hotel®, Pear Tree Inn by Drury®, as well as other hotels in the mid-priced hotel segment. Drury Hotels continues to provide exceptional value for business and leisure travelers with its many free amenities – Travel Happy®. For more information, visit druryhotels.com or call 1-800-DRURYINN. Follow @druryhotels on Facebook, Instagram, TikTok or LinkedIn.
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