The service-focused and family-owned and operated hospitality company ranked “Highest in Guest Satisfaction Among Upper Midscale Hotel Chains”
ST. LOUIS, MO. – (July 23, 2024) – Drury Hotels Company, LLC, a leading, service-oriented hospitality company with more than 150 hotels in 26 states, has received another record-breaking achievement for guest satisfaction. For the 18th time, Drury Hotels was ranked "Highest in Guest Satisfaction Among Upper Midscale Hotel Chains” in the J.D. Power 2024 North America Hotel Guest Satisfaction Index (NAGSI) StudySM – a record in the study’s travel and hospitality category.
“It is an honor every time guests choose to stay with Drury, and this distinction reinforces our commitment to award-winning service, value, and consistent offerings,” said Chuck Drury, President and CEO of Drury Hotels. “This recognition is a testament to the outstanding efforts of more than 6,000 Drury team members, who consistently go above and beyond to ensure our guests are welcomed and cared for with genuine hospitality.”
J.D. Power North America Hotel Guest Satisfaction Index (NAGSI) Study, now in its 28th year, measures overall hotel guest satisfaction based on performance in six factors. Drury Hotels swept all six factors: communications and connectivity, food and beverage, guest room, hotel facility, staff service, and value for price. The study benchmarked the performance of 103 brands across nine hotel segments and was based on responses from 39,468 branded hotel guests for stays between May 2023 and May 2024.
Drury Hotels continues its expansion with the recent opening of new hotels in Orlando, Fla.; Tallahassee, Fla.; Savannah, Ga.; and Arlington, Texas; and five additional hotels slated to open before the end of 2025. Family-owned and operated since 1973, Drury Hotels has been known for providing guests with a variety of amenities. In 2003, they were among the first in the hotel industry to offer free hot breakfast to their guests, and in 2010, Drury introduced their signature 5:30 Kickback®, offering free dinnertime snacks and cold beverages. As a recent enhancement for guests, Drury Hotels introduced The Kitchen + Bar, a late-night dining and beverage option at 24 locations, with plans to add six more by the end of 2024.
“Drury Hotels ranks highest in the Upper Midscale hotel segment because guests continue to respond positively to their stay experiences,” said Andrea Stokes, hospitality practice lead at J.D. Power. “J.D. Power surveys tens of thousands of hotel guests each year, and for 18 of the past 19 years, Drury Hotels has led this segment for overall guest satisfaction.”
The J.D. Power press release, which includes rankings for all hotels, can be found here.
For a complete listing of all Drury hotels or reservations, visit druryhotels.com or call 1-800-DRURYINN. For information about career opportunities at Drury Hotels, please visit jobs.druryhotels.com/.
About Drury Hotels
Drury Hotels Company, LLC is a Missouri-based, family-owned and operated hotel system with more than 150 hotels in 26 states. Founded in 1973, Drury Hotels Company has been recognized for its outstanding customer service and loyalty. Drury placed highest in the brand category for hotels in the Forbes’ list of the Best Customer Service 2024. The company has also been recognized on the Forbes’ list of America’s Best Midsize Employers 2024 and by Newsweek as one of America’s Greatest Workplaces for Diversity 2024. Brands include Drury Inn & Suites®, Drury Inn®, Drury Plaza Hotel®, Pear Tree Inn by Drury®, and other hotels in the mid-priced hotel segment. Drury Hotels continues to provide exceptional value for business and leisure travelers with its many free amenities – Travel Happy®. For more information, visit druryhotels.com or call 1-800-DRURYINN. Follow @druryhotels on Facebook, Instagram, TikTok or LinkedIn.
About J.D. Power
J.D. Power is a global leader in consumer insights, advisory services, and data and analytics. A pioneer in the use of big data, artificial intelligence (AI) and algorithmic modeling capabilities to understand consumer behavior, J.D. Power has been delivering incisive industry intelligence on customer interactions with brands and products for more than 55 years. The world's leading businesses across major industries rely on J.D. Power to guide their customer-facing strategies.
J.D. Power has offices in North America, Europe and Asia Pacific. To learn more about the company's business offerings, visit JDPower.com/business. The J.D. Power auto-shopping tool can be found at JDPower.com.
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